Customer Support Center
What should I do if denied access via FTP?
Be sure to read the FTP tutorial instruction. If that does not answer the question, our traceroute tutorial can help with connectivity problems. If you still have trouble, contact us explaining the problem in detail. Be sure to include both your userid and domain name as well as the current account password.
When Will I Know That My Domain Is Approved & Active From InterNIC?
You will not receive notification that a domain name has been
registered. After you receive notice that you
are online @midairdesign, continue
to check your URL on a daily basis, i.e. http://www.yourdomain.com.
Domain registration can take anywhere from 2 hours to 2 weeks. Unfortunately
we have no control over
this process. Once your domain is registered, it may
take 2 to 5 days for the information to propagate
across the Internet
depending on how often individual service providers reboot their
nameservers.
If your domain is being transferred from another hosting
service, be sure that they have removed your
nameserver entry. If they have
not, your domain name may continue to resolve to your old host.
| Internic will not allow us to transfer existing
domains. Only the Administrative or the Technical Contact can do this. The Internic Online Modification Form can be found at: http://www.networksolutions.com/makechanges/ Enter your email address & domain name, click "Modify Existing Domain", hit "Proceed", then follow the rest of the directions. You will need the following information in order to do the modification. | |||||||||||||||||||||||||||
| Contact Information: | |||||||||||||||||||||||||||
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| (Place this code in the NIC Handle box, no need to fill in contact info.) | |||||||||||||||||||||||||||
| Name Server Information: | |||||||||||||||||||||||||||
| (Required Information) | |||||||||||||||||||||||||||
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| You might have other information that
needs to be updated on this form, such as the Administrative Contact. That would be up to you to decide. | |||||||||||||||||||||||||||
| After you submit the form, InterNIC
will email you a "Domain Modification Template". You need to "reply" to the template using your mail client's "reply" feature or button. If the email address you entered under General Information is not the Administrative Contact for this domain, InterNIC will then send a request for confirmation to the email address that is listed under the header "Administrative Contact Information". When they receive a response from that address, they will complete the changes. | |||||||||||||||||||||||||||
Who Do I Contact Regarding InterNIC Billing?
Questions regarding InterNIC Invoicing and Payment Procedures
should be referred
to Registration Services. You can reach them by calling
(703) 742-4777 and selecting option
number 1 or you may email them at
hostmaster@rs.internic.net .
How Do I Switch from A Non -Virtual Account To A Virtual Account?
Send email to sales@midairdesign.com and be sure to mention the domain name of the account you wish to upgrade. The upgrade does not affect your current account, but rather make new features available to you.
How Do I Change My Billing Frequency and Method Of Payment?
Just email us about 20-30 days prior to your next billing date
and request a different mode of payment.
We accept payment by check.
Yes simple send us an email with your new domain name and we will take of things from there. We will have to set up an new account for the new domain name and will then transfer the contents of your current web site directory to the new account.